Frequently Asked Questions
Everything you need to know about our premium sports equipment and services.
What is the standard shipping time for my order?
Orders are typically processed within 24-48 hours. Standard shipping takes 3-5 business days, while expedited options are available at checkout for those who need their gear sooner.
Do LEKI products come with a warranty?
Yes, all our products are covered by a 2-year manufacturer warranty against defects in materials and workmanship. This ensures you can push your limits with confidence.
What is your return policy for sports equipment?
We offer a 30-day return policy on all unused items in their original packaging. If your gear doesn't fit or meet your expectations, you can initiate a return through our online portal.
How do I determine the correct size for trekking or ski poles?
We provide a comprehensive size chart on every product page. Generally, your elbow should form a 90-degree angle when holding the grip with the pole tip on the ground.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Can I replace individual parts like baskets or tips?
Absolutely. LEKI is committed to sustainability and product longevity. We sell a full range of replacement parts, including carbide tips, baskets, and straps, to keep your gear in top condition.